Ticketing Info

LOCAL TICKETS ON SALE – from Thu 15 Oct
Local tickets available only through outlets:
Gibbston Valley Winery Summer Concert – Gibbston Valley Winery, i-Site Queenstown or Wanaka
Taupo Summer Concert- i-Site Taupo or My Music Taupo
Whitianga Summer Concert – i-Site Whitianga, Pauanui Info Centre, Whangamata Info Centre

GENERAL TICKETS ON SALE – from 7am Mon 19 Oct

For any queries in regards to your Summer Concert Tour tickets click here to contact Moshtix:
https://tixsupport.moshtix.com.au/hc/en-us/requests/new

TERMS & CONDITIONS
Click here for Terms & Conditions

Ticket FAQs

How do I sign up or login to my Moshtix account?
Click here: https://www.moshtix.co.nz/v2/account/login

I bought my ticket but don’t have a Moshtix account, how do I access my ticket?
If you created your booking as a Guest, you will need to register an account using the same email address that was used for the booking. To access your tickets, please Sign Up and your tickets will be waiting for you!

I have bought a concert ticket from a local outlet, what do I do now?
Click here for instructions on how to claim your local ticket

I have brought a local ticket and want to add on a express or bus pass, what do I do ?
When you redeem your local ticket there is an option to purchase an express pass and/or a bus pass at that time.

I’m a concert club member how do I get first access to purchasing tickets?
Concert Club members will be emailed a link to get first access to purchase.

I’m a club member and have forgotten my email or password ?
If you have already registered with Moshtix and have forgotten your password, click here to reset your password.
If you haven’t created a Moshtix account yet, click here to Sign Up today.
If you have forgotten the email you have used, click here to contact Moshtix support.

How do I receive my tickets?
For online bookings your confirmation is sent via email within 24 hours after booking your tickets. Your tickets are attached to this confirmation email as a PDF file. You have the option to print the tickets off, or display them on your smart phone for scanning. Here are some handy hints for scanning off your phone:

• When tickets are about to be scanned please turn brightness up to full on your phone
• No cracked screens
• Make sure your screen is clean
• Download your ticket to your phone and open with a PDF reader (eg Adobe)
• Do not use a screenshot, these are not clear enough for scanners to read

I need my ticket resent
If you have not received your tickets or are having trouble opening the file through your email, you can access and print your ticket direct from the Moshtix website. Log into your Moshtix account, click the ‘Manage Tickets’ and then click on ‘Resend’. Here you will be able to email a new copy of the ticket to the same, or even a new email address.

On your Moshtix account, you also have the option to ‘View Ticket’, ‘Download PDF’ and ‘Add to Apple Wallet’.

If you created your booking as a Guest, you will need to register an account using the same email address that was used for the booking. To access your tickets, please Sign Up and your tickets will be waiting for you!

Also, please note your tickets may have been delivered to your junk, spam or promotions folder, rather than your inbox. To access your tickets, please click on the junk/spam/promotions tab within your email account, then move your confirmation/invoice email from Moshtix (with your tickets attached) to your inbox. This will ensure that future emails from us are received efficiently.

Does my ticket need to be changed into the name and date of birth (DOB) of the person attending?
Yes, if a name is printed on the ticket, it can only be used by the person whose name appears on the ticket. If the name on the ticket doesn’t match the attendee’s photo ID they are at risk of being denied entry.

To reissue (change the name on the ticket) the original purchaser must login to their Moshtix account and click the Reissue button for the relevant event and follow the prompts. You are permitted one reissue (Name change) only per ticket.

How do I change the name on my ticket?
The original purchaser must login to their Moshtix account and click the Reissue button for the relevant event and follow the prompts. You are permitted one reissue (Name change) only per ticket.

If you created your booking as a Guest, you will need to register an account using the same email address that was used for the booking. To access your tickets, please Sign Up and your tickets will be waiting for you!

What should I do about typo’s in DOB and name?
Please submit a request and fill out all relevant details including the current name and DOB on the ticket and the correct name and DOB you want it changed to. Please note only typo changes will be actioned. Full name changes require the ticket to be re-issued or re-sold.

How do I print my tickets?
Login to your Moshtix account used for the purchase and select Show My Ticket for the relevant event.

If you created your booking as a Guest, you will need to register an account using the same email address that was used for the booking. To access your tickets, please Sign Up and your tickets will be waiting for you!

You then have the option to view the ticket in your browser, download or resend them to an email.

If you prefer not to print your ticket you can display them on your smart phone for scanning. Screenshots cannot be scanned. Click here for details on ticket printing https://tixsupport.moshtix.com.au/hc/en-us/articles/224862487-How-do-I-print-my-tickets

How do I use my e ticket?
If you prefer not to print your ticket you can display them on your smart phone for scanning. Screenshots cannot be scanned.

How do I use my Express Pass?
Present the Express Pass with your GA Ticket and you’re in an hour early! Or – you can come in when you want and enter through the express lane. No queues – leisurely entry – best position.
Please Note: Your Express Pass ticket entitles you and your belongings through the Express Pass lane (1 x Chair & 1 x Chilly Bin). You are not allowed to setup/bring large blankets or belongings to set up for your group.

How do I resell my ticket?
If you need to change the name of your ticket, you may do so by logging into your account and clicking on the “Reissue” button under your ticket. There is no cost associated here but this can only be done once before being locked in completely.

If you can no longer attend the event, you can put your ticket up for resale where it will go back up for sale and another customer can purchase it. Putting your ticket up for resale does not guarantee that it will be resold and you will receive a confirmation once/if your ticket has sold. There is a fee for reselling your ticket which is $20

Click here for resale information: https://tixsupport.moshtix.com.au/hc/en-us/categories/203567528-Resale

What do I do when I arrive at the venue?
All tickets have the attendees name and date of birth printed on them, and the ticket-holder must provide matching ID to enter the event
On the day of the event simply take your E-ticket/s & matching ID with you as you would for any event ticket. Please present your E-ticket & matching ID on arrival at the entry gate.

How do I unsubscribe from the mailing list?
1) Click the unsubscribe button in any email you have received from Greenstone Entertainment OR:
2) You can manage your email subscriptions from Moshtix at any time by logging into your account and selecting Account Preferences > Email Lists; uncheck the communication you’d no longer like to receive and save your preferences. Please note, that if you are signed up to other Moshtix emails or venue emails, you may need to unsubscribe from these lists manually. To do this you will need to press the ‘unsubscribe’ link at the bottom of these emails. It can take up to 48 hours to take action so please disregard any further emails within this time frame.

I am interested in purchasing a corporate table who do I contact ?
Mike Trim – mike@gstone.co.nz

Join Our Concert Club

Members are given exclusive booking periods prior to tickets being made available to the general public.

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Mark Your Calendar

2021 Tour Dates Announced

QUEENSTOWN
Saturday 23 January

TAUPO
Saturday 30 January

WHITIANGA
Sunday 31 January

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