Terms & Conditions
You must agree to these Concert T+Cs (as applicable) to purchase Tickets.
Greenstone Entertainment may, without notice, invalidate any Tickets that are believed to be in breach of the T+Cs, and no refund, replacement or compensation will be offered.
- Each Ticket includes a Booking Fee (GST inclusive).
- Each Time to Pay Order attracts an Administration Fee (GST inclusive).
- All Tickets, Fees and products are priced in New Zealand dollars.
Should the Concert be cancelled or rescheduled, Greenstone Entertainment will inform customers via their nominated email address.
Dictionary for the Concert Terms and Conditions
Concert: Summer Concert Tour 2019
Promoter: Greenstone Entertainment GP Ltd
Address: PO Box 522, Warkworth 0941, New Zealand
Concert site: The area designated by the Promoter located
You and Your:
Any person holding a valid ticket for the Concert Site, whether or not the ticket was purchased by the person holding the ticket or through a third party
Summer Concert Tour 2019 – Concert Terms and Conditions
Terms and Conditions are Binding: tickets to the Concert are sold or given and admission to the Concert is granted on the express condition that you are bound by these Concert Terms and Conditions and any other rules and regulations issued by the Promoter (Concert T+Cs). By purchasing a Concert Ticket you agree to be bound to the Concert T+Cs.
Directions of Concert Staff: you must follow the reasonable directions of Concert staff as required and comply with the law at all times during the Concert.
Proof of Age: the Concert is an all age’s event. You must have proof of age photo ID to purchase or consume alcohol in the Concert Site. Promoter reserves the right to evict any underage person (or persons unable to provide proof of age ID) if found trying to purchase or consuming alcohol.
Tickets for Children:
(a) 14 Years and Under: children aged 14 years and under (as at Concert Date) are admitted free of charge to the Concert Site(s).
(b) Children over 14 Years: children who are 14 years and over (as Concert date) are to buy a Concert Ticket (as required).
You will be required to present proof of age for all children aged 14 years and under (As at concert date). Children must be accompanied by a responsible adult at all times on both the Concert Site .
All Children Under 18 Years: all children aged under 18 years of age (Minors) must be accompanied at all times in the Concert Site by a responsible adult, parent or guardian.
Concert Tickets: entry to the Concert Site will be granted with presentation of a bar-coded ticket. The ticket is your ticket to the Concert and will be sent to you by the preferred method of delivery. Failure to do so may result in your eviction from the Concert Site.
Ticket Restrictions: Concert Tickets may not, without the prior written consent of Promoter, be re-sold or offered for resale at a premium (including via online auction sites) or used for advertising, promotion or other commercial purposes (including but not limited to competitions and trade promotions) or to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer. If a Concert Ticket is sold or offered for re-sale or used in breach of this condition, the Concert Ticket may be cancelled without a refund and the bearer of the Concert Ticket may be refused admission.
Ticket Purchase Limits: Promoter reserves the right to enforce published ticket purchase limits and cancel any tickets obtained above said limits by any one customer.
Search on Entry: it may be a condition of entry to the Concert Site that a search of you and/or your possessions be required at the time of entry to the Concert Site. If you do not consent to such searches, you may be denied entry to the Concert Site. Prohibited items include but are not limited to the list of items at the end of these T+Cs and any Prohibited Items will be confiscated. Confiscated items will not be returned, replaced or reimbursed and proceeds from confiscated items (if any) will be donated to charity.
Smoking Policy: venues and stages on and within the Concert Site may operate a No Smoking policy and you must comply with any such policy. No smoking is permitted in any indoor area of the Concert.
Photographing and/or Recording of the Concert by You: personal digital cameras are permitted at the Concert. SLR cameras are permitted but professional photography equipment (eg telephoto lenses; any lens over 20cm; any detachable lens) is not permitted without Promoter-issued media accreditation. Concert staff will determine in their discretion whether equipment is considered to be professional photography equipment. Photos of artists and/or the Concert are permitted only on the basis that:
Images are only used for private and personal use; and
Images cannot be made available for sale and/or public display.
Recording or filming the Concert is strictly prohibited.
Promoter reserves the right to confiscate and/or delete any footage, recordings and/or photos created by unauthorised or prohibited recording, filming or photography.
Recording of the Concert by Promoter: you consent to be included in film and sound recordings of the Concert and for these recordings to be used by Promoter in any medium or context without further authorisation by or compensation to you.
No Animals: animals are not permitted at the Concert Site. Service animals are permitted.
Your Behaviour: you must ensure that you and your invitees act in an orderly manner when attending the Concert Site. Promoter may refuse entry or evict you or any of your invitees if you or any of your party are behaving in a disorderly, offensive or inappropriate manner.
Pass Outs: We do NOT allow pass outs. Once you have been scanned into the concert and if you wish to leave, you will not be allowed access back into the Venue.
Alcohol: the Concert is fully licensed – please do not bring alcohol with you as it will be confiscated. Only alcohol purchased from bars at the Concert may be consumed at the Concert Site. If you wish to consume alcohol, you must have proof of age photo ID. You must be of legal age (18 years) to purchase and consume alcohol on the Concert Site. If you are found supplying or buying alcohol for a Minor you will be evicted from the Concert and referred to police. Alcohol purchased at the venue must NOT be taken out of the venue.
Drugs: if you are found supplying, consuming or in possession of illicit drugs you will be removed from the Concert Site and referred to the police.
Signage: you are not permitted to display trading signs on the Concert Site without prior written consent of Promoter.
Your Personal Information: pursuant to your booking, Promoter may need to collect and keep personal information about you including your name, address, credit card or payment details, telephone number and the names of all ticket holders. Unless you tell us otherwise, Promoter may disclose your contact details to third parties if you elect to receive such information at time of ticket purchase so they can provide you with promotional material about other events and products. Promoter may also need to disclose your personal information as required by law or as permitted under the Privacy Act. If you have any questions about how Promoter will handle your personal information, please visit the link at the bottom of the ticketing page where you purchased your Concert ticket or contact the Promoter.
Promoter’s Liability: the services provided by Promoter will be rendered with due care and skill to the extent required by the Consumer Act and applicable similar legislation. Apart from such statutory liability, Promoter and the owner and/or lessee of the Concert Site will not be liable or responsible for any injury, damage or loss suffered or incurred by you or any person entering or when you enter or are on the Concert Site whether caused by the negligence of Promoter or that of the owner and/or lessee of the Concert Site (or their respective employees or agents), whether arising in tort, contract, bailment or otherwise – all such injury loss or damage to person or property is at your own risk.
Indemnity: you agree to indemnify Promoter and owner and/or lessee of the Concert Site (as applicable) against any loss or damage Promoter and/or Concert Site owner and/or lessee may suffer arising out of your negligence or breach of the Concert T+Cs (as applicable).
Release: to the full extent permitted by law, you waive all legal rights of action against and fully release Promoter and owner or lessee of the Concert Site (and their respective executive members, directors, officers, employees, volunteers, contractors or agents) from any liability for any loss, damage, personal injury, death, economic loss or consequential loss for any default, failure or negligence (to the extent permitted by law) in relation to entry to and presence on the Concert Site .
Risk: entry to the Concert Site is at your own risk. Without limiting the generality of this:
- appropriate footwear and clothing must be worn at all times at the Concert Site; – you must not mosh, crowd surf or stage dive;
- Ear-plugs should be worn if necessary.
To the extent permitted by law, Promoter takes no responsibility for any hearing damage or loss caused by excessive noise or injury caused by your failure to follow Promoter’s directives. In the event of injury or illness Promoter may, at your cost, arrange medical treatment and/or emergency evacuation as deemed essential for your safety.
Credit Card Statement: the name “Greenstone Entertainment” will appear on your credit card statement next to the ticket purchase transaction. For further information, Greenstone Entertainment (Ph) 07 3789542 or firstname.lastname@example.org
Enforceability: any provision of the Concert T+Cs which is or becomes unenforceable shall not invalidate the other provisions of the Concert T+Cs
Online Ticketing Support: if you are experiencing difficulties with purchasing a ticket or the ticketing page: email email@example.com
Refund and Cancellation Policy: the Concert is an all-weather event. The Concert will take place rain, hail or shine. Promoter reserves the right to change, add, withdraw or substitute artists in the Concert line-up, vary the advertised program, vary the date, vary the Concert Site without prior notification and deny admission to the Concert Site with reasonable cause.
No refunds on tickets except where required by law or in accordance with Live Performance Australia’s Code of Practice for Ticketing of Live Entertainment Events in New Zealand
There will be no refund of any unused portion of a Concert Ticket if you or your invitees are asked or forced to leave for any of the reasons set out in the Concert T+Cs or if you decide not to attend.
You are responsible for checking the age minimum for the Concert. No refunds will be processed if you are denied entry due to not having valid identification for admittance to the Concert Site.
Ticket Delivery Methods: all tickets for the Concert will be sent by email or post.
- Post: if you have opted for your tickets to be sent via secured Post, no refunds or exchanges will be issued for lost packages, as this is a secure delivery.
- Box Office Collection: tickets purchased within 10 business days of the Concert cannot be posted. They will be available for collection from the Box Office. No refunds will be processed for any Concert Tickets left unclaimed at the Box Office. The cardholder in whose name the Concert Tickets were purchased must have valid photo ID when collecting the Concert Tickets from the Box Office. No refunds will be processed if you do not have valid photo ID and are denied entry. Search for Prohibited Items: on arrival at the Concert Site your person, possessions may be searched for Prohibited Items (see the list of Prohibited Items at the end of these T+Cs) and any Prohibited Item may be confiscated. Refusal to consent to a search may prevent entry to the Concert Site without refund.
Search for Prohibited Items: on arrival at the Concert Site your person, possessions may be searched for Prohibited Items (see the list of Prohibited Items at the end of these T+Cs) and any Prohibited Item may be confiscated. Refusal to consent to a search may prevent entry to the Concert Site without refund.
Prohibited Items include but are not limited to:
- Alcohol – any alcohol not purchased onsite found at the Concert Site will be confiscated and the offending patron(s) ejected from the Concert Site for the remainder of the Concert.
- Weapons or explosives of any kind (including potential missiles).
- Illegal substances.
- Animals (excluding service dogs such as guide dogs and police/emergency service dogs).
- Flares, fireworks or sparklers.
- Fires and open flames of any kind.
- Sound systems.
- Portable laser equipment and pens.
- Drones or any other remote flying device
- Anything studded (i.e. belts, wristbands, etc.).
- Audio or video recording devices (including GoPro and similar).
- Professional photography equipment (e.g. telephoto lenses; any lens over 20cm; any detachable lens; stands, monopods, tripods, attachment sticks (selfie sticks) or other commercial equipment or anything deemed by Concert staff to be professional photography equipment).
- Skateboards, scooters, wagons, carts, rollerblades, bicycles, quad-bikes, Segways or any personal motorised vehicles.
- No unauthorised solicitation and materials including handbills, flyers, stickers, beach balls, give-aways, samples, etc.
- Any other item deemed to be dangerous or offensive or potentially dangerous by Concert organisers.
- Promoter reserves the right to refuse entry to any persons.
Any persons found to be in possession of Prohibited Items will have those Prohibited Items confiscated and they will not be returned.
Any persons found to be in possession of illegal substances or partaking in illegal activities will be removed from Concert Site and may be referred to the police.
You are responsible for checking all Concert information and ensuring you have purchased the Concert Tickets for the Concert. No refunds will be processed if you make an error in connection with your ticket purchase.